At Ameg Health Care, we are committed to protecting the privacy and confidentiality of our service users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data in accordance with the laws and regulations of the United Kingdom.

1. Collection of Personal Information:

We collect personal information directly from service users, their families, authorized representatives, and healthcare professionals involved in their care. This information may include:

• Name, address, contact details, and date of birth
• Medical history, health conditions, and medication details
• Emergency contact information
• Financial and insurance information (if applicable)
• Any other relevant information necessary for providing care and support services

2. Use of Personal Information:

Personal information collected by Ameg Health Care is used for the following purposes:

• To assess and provide appropriate care and support services
• To communicate with service users and their families regarding care plans, appointments, and updates
• To coordinate care with healthcare professionals and other service providers
• To process payments and invoices for services rendered
• To comply with legal and regulatory requirements

3. Disclosure of Personal Information:

We may disclose personal information to third parties in the following circumstances:

• With consent from the service user or their authorized representative
• To healthcare professionals involved in the provision of care and support services
• To regulatory authorities or government agencies as required by law
• To insurance providers or financial institutions for billing and payment processing
• In emergency situations where disclosure is necessary to protect the health and safety of the service user or others

4. Data Security:

Ameg Health Care employs appropriate technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration, or destruction. We restrict access to personal data to authorised personnel only and ensure that all staff members are trained in data protection and confidentiality.

5. Data Retention:

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer needed, we will securely dispose of it in accordance with our data retention policies.

6. Rights of Data Subjects:

Service users have the following rights regarding their personal information:

• The right to request access to and rectification of their personal data
• The right to request deletion of their personal data (subject to legal obligations)
• The right to restrict or object to the processing of their personal data
• The right to data portability (where applicable)
• The right to lodge a complaint with the Information Commissioner's Office (ICO) if they believe their data protection rights have been violated

7. Contact Information:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@ameghealthcare.co.uk ,We are committed to addressing inquiries and resolving issues in a timely and transparent manner.

8. Updates to Privacy Policy:

We may update this Privacy Policy from time - time to reflect changes in legal or regulatory requirements, technological advancements, or business practices. Any updates will be posted on our website, and we encourage you to review this Policy periodically for the latest information.

Effective Date: 25 Apr 2024

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.